Comcast cable modem

[Russ Smith]

Last week they upgraded to 4mb download speed. Downloaded it, installed, tested and I was getting ~3.5 downstream, quite fast, really cool. Since then I've had FIVE separate outtages! Last night they told me it was a national outage, they knew the problem, and were working on it, quite rudely.

I said that's great, this is the 5th outage is it because of the upgrade? Well it's the 3rd outage this week sir not 5, and no I don't "believe" it's because of the upgrade. Since he told me they knew the problem, I found the use of the word believe odd?

Tuesday the problem was their DNS server, if you know the IP address you could still get to sites, if you didn't you were dead in the water. Last night didn't matter nothing worked. I have noticed when it's off and on that Explorer works better than Firefox so I also suspect that their upgrade has some software that's optimized for Microsoft?

The speed is great but 5 outages in 10 days is unacceptable, I'm on hold now trying to get a discount for this month.

 

[Beaver]

I have Comcast up here as well. Last night around 8:00 PST internet wasn't working. Figured something was wrong after I checked my network connections, was sending information, but not receiving packets. Did they give a discount? I'll have to try that.

 

[Russ Smith]

I have Comcast up here as well. Last night around 8:00 PST internet wasn't working. Figured something was wrong after I checked my network connections, was sending information, but not receiving packets. Did they give a discount? I'll have to try that.

NO they told me at this time they were not giving discounts but if my problem persisted I should call back. It was out in my area for nearly 4 hours last night. It was nationwide, news report says 2nd national outage this week, they told me last night 3rd, plus at least 2 local outages that got me.


If it's out again tonight I'll demand a refund, I think they're a lot more likely to give you a discount if you're calling when it's out, than like now when it's not out.