It's no wonder Yahoo! is going down fast

[Russ Smith]

Our company has AT&T DSL and we get our email viat AT&T yahoo. Today almost nobody can send email, when you do you get a message 554 transaction denied that says the message is blocked due to "potential abuse."

Near as I can tell Yahoo! has flagged us as a potential spammer, but we don't know for sure, or why. usually this would mean more than 500 messages in a day from one sub account, more than 100 recipients on any one message, even the content of the message if it appears to be spam. None of those make any sense. We lost email before 9 am, there were 4 people in teh building when I got my first message of failure on email.

2 hours on phone with AT&T, they confirm Yahoo not them is the problem, they can't fix. They literally gave me the main number for Yahoo headquarters as the contact.

One of the guys here did some searching and came up with a customer care number, I talked to someone who told me she doesn't handle the AT&T Yahoo mail server but confirmed "server admins for AT&T Yahoo do NOT have phone numbers, you cannot get ahold of them via phone." The message you get on an email contains a link to a form you fill out and send to Yahoo that tells them the problem you have. She said they take 24 hours to respond, it's Friday so that means Monday.

Googling online produces lots of people that have had the same problem, most never know why they were flagged it just goes away. Several have said because Yahoo isn't their ISP someone else is(AT&T in our case) that Yahoo won't even respond to the form they send in.

Unreal. It's bad enough that AT&T is just saying sorry it's them not us when we signed up with AT&T, not Yahoo, but for a company like Yahoo to simply refuse to let you contact them is insane, we're not a huge company but we have over 30 users who can't send email, even internally, because of some mistake by Yahoo!.

Needless to say we will be switching providers as soon as we have a chance to figure out what we need. You would think AT&T would really crack down on Yahoo because the end result here is probably going to cost AT&T business too.

 

[az240zz]

typical tech reply, its the other company's fault. If it was me I would be all over AT&T and I wouldn't be nice.

 

[crisper57]

Our company has AT&T DSL and we get our email viat AT&T yahoo. Today almost nobody can send email, when you do you get a message 554 transaction denied that says the message is blocked due to "potential abuse."

Near as I can tell Yahoo! has flagged us as a potential spammer, but we don't know for sure, or why. usually this would mean more than 500 messages in a day from one sub account, more than 100 recipients on any one message, even the content of the message if it appears to be spam. None of those make any sense. We lost email before 9 am, there were 4 people in teh building when I got my first message of failure on email.

2 hours on phone with AT&T, they confirm Yahoo not them is the problem, they can't fix. They literally gave me the main number for Yahoo headquarters as the contact.

One of the guys here did some searching and came up with a customer care number, I talked to someone who told me she doesn't handle the AT&T Yahoo mail server but confirmed "server admins for AT&T Yahoo do NOT have phone numbers, you cannot get ahold of them via phone." The message you get on an email contains a link to a form you fill out and send to Yahoo that tells them the problem you have. She said they take 24 hours to respond, it's Friday so that means Monday.

Googling online produces lots of people that have had the same problem, most never know why they were flagged it just goes away. Several have said because Yahoo isn't their ISP someone else is(AT&T in our case) that Yahoo won't even respond to the form they send in.

Unreal. It's bad enough that AT&T is just saying sorry it's them not us when we signed up with AT&T, not Yahoo, but for a company like Yahoo to simply refuse to let you contact them is insane, we're not a huge company but we have over 30 users who can't send email, even internally, because of some mistake by Yahoo!.

Needless to say we will be switching providers as soon as we have a chance to figure out what we need. You would think AT&T would really crack down on Yahoo because the end result here is probably going to cost AT&T business too.

I work in a department in Arizona state government and that happened to one of our workers who sends out unemployment notices to employers. They need this notice so they can challenge any claims made against them. Got flagged as a spammer. You'd think someone sending information from a government address would be cleared, but it was like pulling teeth to get Yahoo to fix it.

 

[Russ Smith]

Update got a reply from Yahoo today. AT&T on Friday had me fill out a 2nd form that was supposed to get us off the blacklist. Well from the reply, it apperas Yahoo thinks we're applying to get listed as a bulk emailer and they asked questions about IP addresses, DNS etc that's over my head so I had to forward it on to my boss.

But they totally ignored the main point of the message which was the box that said what is the reason you are writing where i explained they were blocking our email. They appear to have no idea that's the problem they think we want to send bulk email and are applying for "permission" to do so.

So I replied so I guess another 24 hours. I spoke to our IT consultant and he said just dump them, get a better ISP but we are in this situation to save money on ISP charges(CEO decision) so for now we're trying to get AT&T and Yahoo to resolve it. the consultant basically said you will never get a real person at yahoo to read it, they're too big and you're too small, they don't care if you leave them, so leave.

 

[Russ Smith]

I'm in the Yahoo email version of voicemail hell

Me I can't provide those answers because we don't have our own email server we use AT&T Yahoo!

Them without those answers I can't help you.

Then I fill out a form they send me and now I get a reply that says based on your submission we can't provide you with "prioritized delivery privileges" at this time.

Me I didn't ask for that you moron, I asked you stop blocking our emails and explain WHY you were blocking them so we can avoid it in the future. I've now got 4 replies from Yahoo none of which ever answered why.

They seem to think we're a bulk emailer, we're not, most of the messages were internal.

They seem to think we're applying for a preferred status, we're not we are trying to get off their blacklist.

The "helpful" tips on email best practices they sent are for people to avoid being labelled as spam.

Every response has at least a 24 hour delay in it. Sure would be nice if I knew why the blocked it so I could take steps to avoid it again but my guess is they're essentially going to force us into getting another ISP.