Hi all. I wanted to share this. My DLP bulb in my Mit's (WD-65732) went out the other day. Normally I would just be irked about not being able to watch my shows in high def glory on the big screen or the fact that this factory bulbed lasted only 10 1/2 months. I sort of knew that though because the sales guy told me that factory bulbs don't last that long because of all the installing, shipping etc they go through from factory to sales floor.
Anyway, I was tad more freaked out in this instance because my family is coming to my house for Turkey day and I wouldn't have had a TV!?!?!?!?!
. No football while eating, no game entertainment later etc. It would have sucked.
So I made the dreaded call to Mitsubishi since the TV is less then a year old and the bulb is covered. I was not expecting much in terms of customer service because most companies don't have any anymore.
I got some young kid who didn't have any knowledge. You could tell he was reading from a script of some sort asking me to try all this stuff. I knew what the issue was from the start. Then at the end of the call (after we tried all the usual stuff) he said "yep, your TV needs service and we need to set up a service call. I thought it would go down the hill from there.
I reminded him the reason for my call and that the RED LAMP light was on indicating I just needed a new lamp and not "service". His response? It was "oh...then lets get you a new lamp ordered". I had to basically tell him what I needed. He then proceeded to tell me that I had to order the bulb online through their warranty site. I asked him about expediting and he said he didn't know of any way to do that. I went to the site filled out the form and ordered it online. However, there was no option to expedite or anything. I figured I was doomed.
I knew the order wouldn't go through until Monday since the day I called was Saturday. So I picked up the phone and called the Mitsubishi Parts department Monday morning. I spoke to this really nice lady. I was thinking about telling some story why I needed the bulb ASAP. However, I opted to tell her the truth.
I basically asked her if there was anything she could do and told her my story about the family and Thanksgiving. She started laughing. I thought...CRAP. Then she said "no problem". She understood. She showed they were going to ship my new bulb on Monday. I was hoping for 2 day so I could get it by Wednesday. She said she updated the shipping to overnight and that I would have it by today.
Sure enough, it came today, I installed it and I am good. I am really happy I called the parts department and that Mitsubishi cared enough to just pay for overnight shipping and get it to me right away. There still might be some customer service left in the world today.
Anyway, I was tad more freaked out in this instance because my family is coming to my house for Turkey day and I wouldn't have had a TV!?!?!?!?!
. No football while eating, no game entertainment later etc. It would have sucked.So I made the dreaded call to Mitsubishi since the TV is less then a year old and the bulb is covered. I was not expecting much in terms of customer service because most companies don't have any anymore.
I got some young kid who didn't have any knowledge. You could tell he was reading from a script of some sort asking me to try all this stuff. I knew what the issue was from the start. Then at the end of the call (after we tried all the usual stuff) he said "yep, your TV needs service and we need to set up a service call. I thought it would go down the hill from there.
I reminded him the reason for my call and that the RED LAMP light was on indicating I just needed a new lamp and not "service". His response? It was "oh...then lets get you a new lamp ordered". I had to basically tell him what I needed. He then proceeded to tell me that I had to order the bulb online through their warranty site. I asked him about expediting and he said he didn't know of any way to do that. I went to the site filled out the form and ordered it online. However, there was no option to expedite or anything. I figured I was doomed.
I knew the order wouldn't go through until Monday since the day I called was Saturday. So I picked up the phone and called the Mitsubishi Parts department Monday morning. I spoke to this really nice lady. I was thinking about telling some story why I needed the bulb ASAP. However, I opted to tell her the truth.
I basically asked her if there was anything she could do and told her my story about the family and Thanksgiving. She started laughing. I thought...CRAP. Then she said "no problem". She understood. She showed they were going to ship my new bulb on Monday. I was hoping for 2 day so I could get it by Wednesday. She said she updated the shipping to overnight and that I would have it by today.
Sure enough, it came today, I installed it and I am good. I am really happy I called the parts department and that Mitsubishi cared enough to just pay for overnight shipping and get it to me right away. There still might be some customer service left in the world today.
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