Well, after reading other stories online of OLEVIA's crappy customer service and the same problem after about 5 months, I decided to call them and get the process started.
First, I called Dubai or Buhrma, or wherever it was where you have to have them repeat everything ten times and they still get your info wrong. I actually held the first time for about 10 minutes, but there was no music and I hung up, right when doing so, someone answered.
Called back, on hold for 15 minutes, spk with moron and told him the power went out. He told me to unplug it and plug it back in....NO SH**!!! God, seriously, like someone wouldn't know the power was out, especially since I told them the power went out, I tried another power cable and that didn't work either, that the TV just "went out", and was dead with NO POWER!!!
Then, I was transferred to LEVEL 2!!! That was about a 5-10 minute hold, where I spk with a hispanic guy in Cali who was actually harder to understand....
About 20 minutes later, I was all done. They got my name, email address, and serial number, and gave me a fax number.
Now, I have to fax my proof of purchase to the number they gave me. Then, in 7-10 days, I MAY OR MAYNOT get an email with an address where I can pay for shipping to send my broken TV to. If I don't get an email after 10 days, then call back and they said they will give it to me over the phone, but that they couldn't give it to me now???
So, I sent the fax yesterday and now I sit and wait to see where I need to send my TV, then I need to pack it, pay for shipping and send it off, then maybe, just maybe, they will send me a new one or one that is broken much like my PS3 when I went through a similar process.
