Viewsonic Warning

[Sandan]

Have 2 19" lcd screens and they work great, or at least did until last week when Brighteye's one died.

It is still well within the warranty period so I thought np, call Viewsonic get a replacement.

Thats when the trouble started. I sent an email [with required info] to their warranty dept as web site told me to. I got an automated reply say "please use new Web form at this URL"

So I did, nothing zero response. Tried again nothing. Tried calling them, after 6 hours on hold I delicately hung up [yeah right]. Called what few numbers they had and with some creative screwing up of IVR menus got an operator.

Nice lady utterly useless. She told me she had been fielding calls like this for a month and there was nothing she could do. She wasn't allowed to put me through to a human being in the company.

Company directory was borked, so I could mine for extensions to direct dial, I'm sure this is a coincidence.

Bottom line is by Viewsonic products at your own risk, they appear to have made a concerted effort to make it impossible to contact them for support. My next step is a letter to the CEO.

 

[Duckjake]

Have 2 19" lcd screens and they work great, or at least did until last week when Brighteye's one died.

It is still well within the warranty period so I thought np, call Viewsonic get a replacement.

Thats when the trouble started. I sent an email [with required info] to their warranty dept as web site told me to. I got an automated reply say "please use new Web form at this URL"

So I did, nothing zero response. Tried again nothing. Tried calling them, after 6 hours on hold I delicately hung up [yeah right]. Called what few numbers they had and with some creative screwing up of IVR menus got an operator.

Nice lady utterly useless. She told me she had been fielding calls like this for a month and there was nothing she could do. She wasn't allowed to put me through to a human being in the company.

Company directory was borked, so I could mine for extensions to direct dial, I'm sure this is a coincidence.

Bottom line is by Viewsonic products at your own risk, they appear to have made a concerted effort to make it impossible to contact them for support. My next step is a letter to the CEO.

I think this must be something that is taught at seminars or pushed by consultants because making contact with customer service/warranty departments as difficult as possible is relatively common.

 

[Darth Llama]

The only Viewsonic product I have is a 19" LCD on my PC that's soon to become a backup monitor anyway. Hearing this though, I will be hesitant to consider Viewsonic for my next monitor purchase. No way I would have the patience to deal with that crap.

 

[Sandan]

Viewsonic has taken this to a higher level Duck.

I am usually pretty adept and getting through.

I'm also seeing complaints about them all over web now I know what to look for

 

[jw7]

I think this must be something that is taught at seminars or pushed by consultants because making contact with customer service/warranty departments as difficult as possible is relatively common.

No kidding. I canceled my XM radio subscription last week. It was kind of funny/annoying. I accidentally hit the wrong button at the voice prompt and connected to "new orders" instead of "account maintenance". Got connected to a human within 3 seconds. When I told her I hit the wrong button and needed to cancel, I was put on hold for 20 mins. Shocking, I know.

 

[Duckjake]

Viewsonic has taken this to a higher level Duck.

I am usually pretty adept and getting through.

I'm also seeing complaints about them all over web now I know what to look for

One of the great things about the internet. Goofballs like the ones that run Viewsonic can't get away with those things for very long.

I just can't understand how people can get up every morning and go to work with the sole purpose of trying to figure out new ways to take unfair advantage of other people.

But there are an awful lot of them and I have to prepare for dealing with them everyday.

 

[Sandan]

After 2 months of increasingly obnoxious emails they finally responded.

Of course the response "sorry you have a problem, could you explain it to us".

So I did [AGAIN], wait ..... wait .... wait .. Much to my surprise an RMA # and address showed up. They got it yesterday, lets see what they do with it.

I think it is inaccurate to say they have no support. More accurate to say they make the process so painful that no rational human can get through it.

At least they aren't rational when they finish it.

 

[Darth Llama]

Good luck man, I hope they come through for you.

I imagine they probably save a lot of money that way though. Most people would have given up a while ago and just bought a new monitor. Of course in the end, all those people buy other brands, so how much do they really save?

Pretty crappy way to do business.

 

[Sandan]

I'm sure that is the intention

 

[Sandan]

After 3 months of harassing them it arrived today.

Not sure if I should be happy or pissed off, I think next time I'll buy a Dell monitor

 

[vince56]

samsung & philips