Limitations of Service
Updated 11/15/07
Cox offers packages of features that comprise the Cox High Speed Internet service (not all packages are available in all areas). Cox reserves the right to enforce limits on specific features of the Service including, without limitation, email storage and web hosting maximums. The following describes the current limitations of various offerings of the Cox High Speed Internet service. The limitations set forth herein are approximate and may vary from time to time.
Premier with PowerBoost Package
Feature Maximum Limit 1. Maximum downstream speed 1 10 - 20 megabits per second 2. Maximum upstream speed 1 1 - 2 megabits per second 3. Maximum monthly consumption cap 60 gigabytes downstream; 15 gigabytes upstream 4. Personal WebSpace account size 10 megabytes of disk space per User ID 5. Personal WebSpace traffic 300 megabytes of traffic per month (for visitors viewing your pages) Preferred with PowerBoost Package
Feature Maximum Limit 1. Maximum downstream speed 1 5 - 9 megabits per second 2. Maximum upstream speed 1 512 kilobits – 2 megabits per second 3. Maximum monthly consumption cap 40 gigabytes downstream; 10 gigabytes upstream 4. Personal WebSpace account size 10 megabytes of disk space per User ID 5. Personal WebSpace traffic 300 megabytes of traffic per month (for visitors viewing your pages) Value Package
Feature Maximum Limit 1. Maximum downstream speed 1 256 - 1,500 kilobits per second 2. Maximum upstream speed 1 256 - 384 kilobits per second 2 3. Maximum monthly consumption cap 4 gigabytes downstream; 1gigabyte upstream 4. Personal WebSpace account size 10 megabytes of disk space per User ID 5. Personal WebSpace traffic 300 megabytes of traffic per month (for visitors viewing your pages)
Economy Package
Feature Maximum Limit 1. Maximum downstream speed 1 512 - 768 kilobits per second 2. Maximum upstream speed 1 256 kilobits per second 3. Maximum monthly consumption cap 3 gigabytes downstream; 1gigabyte upstream 4. Personal WebSpace account size 10 megabytes of disk space per User ID 5. Personal WebSpace traffic 300 megabytes of traffic per month (for visitors viewing your pages) 1 Maximum download and upload speeds vary by community. Please visit your local area on Cox.com for information on the speeds offered at your location. 2 Value Plus service offered in limited areas provides 2,250 kilobits download. Electronic Mail
Feature Maximum Limit 1. Email boxes Seven (7), one for each primary and secondary User ID 2. Size of mailboxes 2 gigabytes per mailbox 3. Maximum message size 1 20 megabytes 4. Dormant mailbox locked 2 90 days from the last time mail was checked 5. Dormant mailbox deleted 3 120 days from the last time mail was checked 6. Unread message retention in
server inbox 4 60 days 7. Unread message retention in
server Spam folder 4 21 days 8. Email sending limits 5 To combat spam, Cox limits the maximum number of recipients per message and maximum number of messages per server connection. 1 Maximum Message Size: This is the largest email you can send, including attachments and encoding. Not all ISPs may accept messages of this size. Email messages larger than the currently available amount of space in your email box may be returned to sender as undeliverable. 2 Dormant Mailbox Locked: When a secondary mailbox is not checked for new email by its owner for at least 90 days, it is considered dormant and will be locked. New messages sent to a dormant mailbox will be returned as undeliverable. Dormant Mailboxes in a locked state can be reactivated by checking them via POP-3 (like using Outlook Express) or Webmail. 3 Dormant Mailbox Deleted: When a secondary mailbox is not checked for new email by its owner for at least 120 days (30 days after it is locked), the mailbox is deleted. Messages remaining in the mailbox at that time will also be deleted. New messages sent to a dormant mailbox that has been deleted will be returned as undeliverable. Customer will retain the rights to the associated User ID as long as they remain a customer and do not release the User ID. Dormant Mailboxes that have been deleted may be reactivated through Member Services. 4 Unread Message Retention in Server Inbox: Messages that remain in the Inbox on the server, marked as unread, for more than 60 days after receipt are subject to deletion without notice. Messages that remain in the Spam folder on the server, for more than 21 days after receipt are subject to deletion without notice. A message may be retained indefinitely by downloading it with a mail client, or moving it to an alternative folder in Webmail. 5 Maximum Number of Messages Per Connection: In order to control automated spam messages, you may not send multiple messages beyond the limited number in an automated fashion using a single connection to the server. Specific limits are not published because the vary from time to time depending on a variety of factors.
