More on DirecTV management policy
I stopped DirecTV on May 1 when I moved out of my house and put it up for sale. I did not have a time related contract with them.
I notified them formally by message on-line in my DirecTV Account manager. They sent me back a message confirming receipt of my instructions but refused to terminate service unless I clicked on a special link they provided to make me deal with their retention people.
I messaged back that I would not do this. Then I called the DirecTV phone number, punched through the menu, waited a long time and finally spoke with a service rep.
Always polite, I explained everything and told her to close my account, give me a final bill and I'd pay it. She handled it, told me I had to send back two of my three receivers and my final bill of $45.00 would be mailed out immediately (I now wanted paper evidence). She said service was terminated immediately.
Three days later, UPS or FedEx, don't remember which, dropped off two cardboard boxes with specific RMA #s and instructions. That same day, I put the two receivers in the correct boxes, took them to a shipping place and sent them back.
The $45.00 bill game in a few days later. I paid it. Mailed it. By March 15, Account manager showed the bill as paid and $0 was due.
A month later I got a bill from them for my June service for $173 and change. Got another email telling me to access a special link. Ignored it.
I ignored the bill. That email address was discontinued a few days later, as regularly intended, since I got a new one under the cox account of the service I share with a roommate at my new place.
Today, a piece of mail from DirecTV, forwarded from my old address, threatened a negative active action against my credit if I did not pay and contact them as well. No mention of stopping my service.
Not concerned about any credit impact and possessing paper evidence of account termination, including a print out of the $0 balance due, I'm ignoring everything.
Thought I'd share that with you so you are forewarned if you decide to leave them.
