Home theater equipment

[Devilmaycare]

I figured I'd start a general thread for home theater equipment. As some of you guys know from other threads that it's a big hobby of mine. If you have any questions about anything fire away and we'll see what we can come up with.

One thing I'd like to start off with is if you need a projector or a screen to go to projectorscreen.com for it. They're who I bought my projector from 2 years ago and then I bought my new screen at the start of the year from them too. They're amazing to work with. Prices are where they should be and they give amazing customer service.

Like their customer service is something you don't see anymore. I bought my project in July 2022. It developed a stuck pixel in January 2023. They took care of everything for me. I only had to deal with them and shipping to NJ over having to ship to China if I was dealing directly with the manufacturer.

Then on Sunday my 2nd unit developed a stuck pixel again. They only have a 2 year warranty on them and I'm right at the end of month 25. I figured I was screwed. Monday I took a long shot and emailed them to see if there was any chance the warranty reset with the replacement in January 23. That day I got a response back of "no, but hang tight and give me a day. I'm talking to upper management about your situation." Yesterday I woke up to an email from them with a shipping label in it that read:

I was able to shift some things around and circumvent the typical replacement process. We will handle this directly from our warehouse here. You've been a good customer.

Blown away. I never expected them to work that type of magic. At beast I was hoping for some repair option or maybe a deal on a replacement. Amazon, Bambu, and some of the other bigger retailers that I've had to deal with recently could learn a thing or two from Brian and his team. I really appreciate that we have such a good vendor to work with.

 

[puckhead]

That's really great customer service. Nice to know there are still some companies out there going the extra mile.

 

[puckhead]

Do you use REW or something similar to dial in your system?

 

[Dan H]

I'm holding with a 75" OLED until short-throw laser becomes more mainstream.

 

[Devilmaycare]

Do you use REW or something similar to dial in your system?

I use REW for dialing in my subs and for spot checking everything else. I usually just let Audyssey do the adjustments on the main speakers.

 

[Devilmaycare]

That's really great customer service. Nice to know there are still some companies out there going the extra mile.

Yeah, I was amazed by it.

Then I found out today that Brian wasn't even part of it. Brian is the owner of the company and the two of us have interacted a bunch on AVS. When I made my purchases we chatted about them before hand to make sure what I was getting fit my needs. There's a million different options for screens.

So I figured this was due to that. Nope. I had a reply from him this morning saying that he wasn't even in the loop about this issue and it was all on his customer service team. He's build a good customer focused company.

 

[Devilmaycare]

I'm holding with a 75" OLED until short-throw laser becomes more mainstream.

It's a UST that I have. My room isn't wide enough for a regular throw projector to get the screen size I wanted. I love it but I would not recommend it for everyone, at least as a TV replacement. It mainly depends on your room conditions (mainly light) and when you want to watch it. Light controlled room at night, awesome. Wide open great room during the day with tons of natural light coming in, horrible. You'll hate life. Or at least I would.