So many contradictory statements here to pick at..... holding back.
Well let me clarify smart guy. The customer service sucks, because it took about 20 calls, an hour each, just to recieve the shipment box to send the damn thing back, and that took well over two weeks because although they took $130 instantly and said I would have the shipment box in 48 hours, when I called back to check on the status of the box the reps had no record of my repair order. When I finally lucked out and they pulled their head out, they promised me a free game, which they eventually sent 6 weeks later, and because of their incompitence they sent two copies. I finally recieved a 20% discount because they had messed up so bad. I finally shipped it off about a month after it broke and got it back a week later. Then they sent me another shipment box once again from their incompitence. I still get calls asking me when I will be shipping it back. The last time they called I asked them when they were going to be refunding my money and they credited the $130 back even though I didnt pay that after the 20% discount. So as you can see, i wasn't contradicting myself, I just didn't really feel like rehashing the whole drawn out situation. But yes, their customer service is a joke, and in the end they paid me to get my box repaired out of their own stupidity. Talking to my 2 year old about XBOX 360 is easier than dealing with their customer service. However through it all, it is a great system when working, and even if Nintendo made house calls I wouldn't buy the gamecube 2.