Strange about the ipod. Should hold at least 240 songs.
Here is a bit about the Shuffle from wikipedia: The second generation shuffle can play MP3, MP3 VBR, AAC, Protected AAC, Audible (formats 2, 3 and 4), WAV and AIFF, meaning that the only iTunes format not supported is Apple Lossless. Note that using WAV or AIFF on a 1GB device will mean very few songs may be held. iPod Shuffle cannot play music from music video files, which by some users is unexpected (and if they based their iTunes library on music videos they have to purchase music files on top of that).
If she has those file types it would explain the lower number of songs.
Here is a bit about the Shuffle from wikipedia: The second generation shuffle can play MP3, MP3 VBR, AAC, Protected AAC, Audible (formats 2, 3 and 4), WAV and AIFF, meaning that the only iTunes format not supported is Apple Lossless. Note that using WAV or AIFF on a 1GB device will mean very few songs may be held. iPod Shuffle cannot play music from music video files, which by some users is unexpected (and if they based their iTunes library on music videos they have to purchase music files on top of that).
If she has those file types it would explain the lower number of songs.