Try power cycling the one connect box. Do you have a hard drive connected to your shield?
Are you plugged into the arc/earc HMI port on your TV? If not try switching to it. Sometimes it's the only one that handles everything correctly.
Streaming Equipment (Nvidia Shield, Apple TV, Roku, Fire Stick et al)
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Are you plugged into the arc/earc HMI port on your TV? If not try switching to it. Sometimes it's the only one that handles everything correctly.
Will do. I'll try those. I don't have a hard drive connected to it.
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Buying 8k cables isn't a good thing to do unless every device in the chain supports 8k which is highly unlikely. I'd also try switching the cables, it sounds like it could be an HDCP thing.
I figured it out. Even though I have a 4K TV I had to switch the resolution to 1080P and I got it to work.
Thanks for all the suggestions
Thanks for all the suggestions
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That's sounds like the HDCP in the cables. I bet regular certified 4k cables would work too I would imagine. Why settle with 1080p if you have 4k?
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Yuma
Suns are my Kryptonite!
So I would assume Netflix and Prime is limited to that resolution. There's some channels on Youtube TV that are 4K sometimes.
You had to switch the TV resolution to 1080p or Netflix's resolution? You should have to do the the former. If that's what you had to do check what your Shield's match content is set to.
The Shield has a display output. I had to change it to out at 1080P. But we were watching a show and hallway through it, the pink came back. I switched out the cables to just standard HDMI and it was still pink.
My TV is a 4k TV but 6 years old
We are finishing watching just in the smart TV prime app and not using the shield. Ugh. I'm probably going to return it.
Return it and try an AppleTV out. I've read about the issues your describing before. Something in your setup isn't matching up with it. I'm not sure what though.The Shield has a display output. I had to change it to out at 1080P. But we were watching a show and hallway through it, the pink came back. I switched out the cables to just standard HDMI and it was still pink.
My TV is a 4k TV but 6 years old
We are finishing watching just in the smart TV prime app and not using the shield. Ugh. I'm probably going to return it.
HDMI is still a cluster. 
Sorry to hear the Shield wasn't your streaming solution.
I'm not one to heap the praise on Apple for fanboi's sake, but the Apple TV 4K is a fantastic device. I still don't like the remote very much, but most people love that too.
Sorry to hear the Shield wasn't your streaming solution. I'm not one to heap the praise on Apple for fanboi's sake, but the Apple TV 4K is a fantastic device. I still don't like the remote very much, but most people love that too.
I'm going to pick one of those ATV up and move the Shield to another tv. Ugh.HDMI is still a cluster.
I'm not one to heap the praise on Apple for fanboi's sake, but the Apple TV 4K is a fantastic device. I still don't like the remote very much, but most people love that too.
Did you pick one up? How's it working out for you?
I haven't picked it up yet. Weird thing is that the Shield does work fine except for Prime which is weird.
Yuma
Suns are my Kryptonite!
maybe a format that prime streams differently? Just a thought, does Amazon see the new device as something it should stream to? maybe you have to add it to your list?
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Everything that he described sounded like HDCP, and not a format issue. If there were a audio/video codec issue, the different services wouldn't be available for that device.
What's HDCP? I'm such a non tech guy.
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In layman's terms, it is copyright protection that HDMI has forced into its cables. The newer and higher quality cable, (in general) the more protection that it has. Some devices, TVs, etc don't have the same level of protection. You see lines, blank screens and the like if all devices in the chain don't share the same HDCP versions.
Yuma
Suns are my Kryptonite!
I agree it could be HDCP. However, I am keyed into that the Shield works for him on everything except Prime. That makes it sound like an issue with Prime Video itself? Delete and download the Prime Video App if you are using it? What do you guys think?
I believe he mentioned his problems were with an older 4K TV. The moving target that HDMI was during that time could certainly be rearing its ugly head with the Shield.
JF, how did it go when you power cycled and tried different HDMI inputs? Any changes?
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Exactly. Every device in the chain has to support it and it looks like the 10 year old TV may be the odd man out.
No it still gave me a pink screen on Amazon. Weird though, it only happens during when the streaming begins. In other words, I can search movies, shows, etc, and watch a teaser about the show, but as soon as it starts, I get the sound, but a big pink screen.
I may have to go buy me a new one. The TV is 6 years old. It's crazy how quickly things go out of tech.
That's a decent run for a monitor these days. Remarkably, my 10 year old 1080 plasma is still doing very well in the bedroom after being replaced by my OLED in the main room. Everything in the chain had to be updated to carry those 4K signals and I waited a couple years for the specs to finally shake out. I'm sure they'll screw it all up soon so they can force us all to upgrade again.
That really sounds like some sort of DRM/HDCP issue then. The UI isn't protected, only the videos. So what you described makes sense to me from a tech standpoint.
Yuma
Suns are my Kryptonite!
It's weird it's only on the Amazon videos. He says video works well in other apps. Could it possibly be a driver issue? Maybe uninstall, reinstall?
