BC867
Long time Phoenician!
I know that is the case at incoming call centers, waiting for calls. But would you support it at an outgoing center (or incoming/outgoing)?As a current upper-middle management in a call center, I am fine with my employees and their employees being online as long as it's not affecting their performance. If folks are doing their jobs, I don't care if they look at social media or sports sites. Happy employees will take care of your customers. Silly rules have negative effect on employees.
'Sorry for jumping to the wrong conclusion, ASF. I was reflecting on my recent post-management, supplement-Social Security call center experience where the supervisor and her clique actually put incoming calls on hold for two or three minutes because they weren't done with their bull sessions. It was a small office -- only six of us.ArizonaSportsFan said:I completely understand your point of view. At the same time, I was posting during lunch at my desk...
That expedited my decision to retire once and for all. I was the enemy because I kept my nose to the grindstone. I can't tell you how many times I heard (from the supervisor), "What, are you trying to make everyone else look bad?" The first time, my jaw dropped. After that, my response was, "'Just doing my job."
Yes, call centers are made up of personalities with varying degrees of dedication, just as basketball teams. OK, guys, that's the segue back to the Suns.