Why Verizon Wireless is the best. Period.

[Linderbee]

I'm probably sealing my own fate here, but I've been with Sprint over 10 years and have never had to deal with customer service. Must be why I'm still with them.

I am curious as to what your negative experiences are/were. Maybe I should be checking my bill a little more closely??

Mine started when my daughter lost her phone, I reported it stolen, and the representative failed to actually turn off service to the phone. My $900 phone bill the next month was just the beginning...they basically said, "Yes, I see here you called to report it missing, we failed to stop service to the phone...but yeah, you still owe us that money". It literally took me 2 hours on the phone to get them to take the charges off. Then, because I didn't know that the phone hadn't been turned off until I got my bill, the thief still got to use it for a few days into the next billing cycle. That call took over THREE HOURS to get them to comprehend that the charges were not my fault, and I wasn't going to pay them.

That situation was the worst of it, but I know I had other issues as well with them; I had an IP block (or at least, I requested an IP block) on my daughters' phones, but they failed to enact it, so there were some charges there that I had to fight. My daughter managed to subscribe to some stupid "get a daily joke sent to you" (or whatever the hell it was) for $5/month...Sprint swore there was nothing they could do to block it or remove it from our bill, and could also not provide me with any information on how to cancel it. It was ridiculous. Ugh...flashbacks.

 

[Covert Rain]

So.......Verizon managed to screw up my auto pay AGAIN with my corporate card. They withdrew the money twice from the account. It took them a month to credit back the 2nd amount. The following month they turned around and double charged again the following month. Thank goodness we are moving to a centralized corporate expense account so I don't have to deal with this. They have done this three times if you count the time they did it last year.

Also, our company is waiting for a response to our business contract with Verizon in terms of them dropping unlimited data plans. If we cannot keep unlimited as an option, we might drop Verizon as one of our carriers.

 

[HeavyB3]

I just got a droid x2. Cool phone, except it has the same problem my droid 2 had at first. It won't send my contacts to my cars bluetooth. Frustration!

 

[Bert]

Mine started when my daughter lost her phone, I reported it stolen, and the representative failed to actually turn off service to the phone. My $900 phone bill the next month was just the beginning...they basically said, "Yes, I see here you called to report it missing, we failed to stop service to the phone...but yeah, you still owe us that money". It literally took me 2 hours on the phone to get them to take the charges off. Then, because I didn't know that the phone hadn't been turned off until I got my bill, the thief still got to use it for a few days into the next billing cycle. That call took over THREE HOURS to get them to comprehend that the charges were not my fault, and I wasn't going to pay them.

That situation was the worst of it, but I know I had other issues as well with them; I had an IP block (or at least, I requested an IP block) on my daughters' phones, but they failed to enact it, so there were some charges there that I had to fight. My daughter managed to subscribe to some stupid "get a daily joke sent to you" (or whatever the hell it was) for $5/month...Sprint swore there was nothing they could do to block it or remove it from our bill, and could also not provide me with any information on how to cancel it. It was ridiculous. Ugh...flashbacks.

Yes mine was similar. I called them last week because there were data charges on my bill. I've had the unlimited data upgrade since they started offering it. I called thinking it would be a quick fix and the moron who barely spoke english just keeps telling me; "When you use the internet on your phone you get charged per Megabyte."

I kept saying; "Dude, I have UNLIMITED data on my plan, I always have, do you see that?"

He'd reply; "Yes I see that."

So I said; "Ok so why would I suddenly have data charges this month?"

"Because you get charged per megabyte."



I had that exchange twice, asked for his supervisor and some girl who also spoke broken english says. "Sir when you use the internet or e-mail on your phone we charge you per MB, would you like to upgrade to an unlimited plan?"

I said; "Are you freaking kidding me? Look at your computer, I HAVE the unlimited data plan, I've had it for like 3 years!!!"

She still didn't get it, seriously, it was like talking to a robot that only had programmed responses and couldn't understand anything I was saying. It was beyond incompetence. I finally got that straightened out but at one point she actually said to me that she; "didn't know how to remove those charges so I should pay the bill and they would credit me next month."

Seriously, I've had Sprint for years and years and never had a single issue but I cant keep giving a company my money that offers such terrible customer service. They didn't know what I was saying or how to fix it. CLEARLY Sprint outsourced their CS department to the lowest bidder.

 

[puckhead]

Holy crap you guys. I'm hoping my luck holds up for the rest of the agreement I just signed! Sorry to make you relive those memories, Linderbee.

 

[Russ Smith]

I'm probably sealing my own fate here, but I've been with Sprint over 10 years and have never had to deal with customer service. Must be why I'm still with them.

I am curious as to what your negative experiences are/were. Maybe I should be checking my bill a little more closely??

I have been with Sprint even longer with only one problem ever.

I talked to someone there about reducing my bill, cutting my minutes etc because I never used them all. So next month the bill was HIGHER not lower. She said onetime thing change fees etc. Next month bill was higher again. I got really mad and even accused the lady on the phone of lying to me and she finally conceded both months would have been cheaper under the old plan, converted me back to that plan, and removed the extra charges.

I'm switching to Verizon in August not because I'm unhappy but because my GF and I will combine on Verizon to save money. She doesn't want Sprint so I'm converting to VZ. I think combining on Sprint is cheaper, but she wants an iPhone.

 

[AZ Native]

I have been with Sprint even longer with only one problem ever.

I talked to someone there about reducing my bill, cutting my minutes etc because I never used them all. So next month the bill was HIGHER not lower. She said onetime thing change fees etc. Next month bill was higher again. I got really mad and even accused the lady on the phone of lying to me and she finally conceded both months would have been cheaper under the old plan, converted me back to that plan, and removed the extra charges.

I'm switching to Verizon in August not because I'm unhappy but because my GF and I will combine on Verizon to save money. She doesn't want Sprint so I'm converting to VZ. I think combining on Sprint is cheaper, but she wants an iPhone.

Smart lady

 

[devilalum]

I have been with Sprint even longer with only one problem ever.

I talked to someone there about reducing my bill, cutting my minutes etc because I never used them all. So next month the bill was HIGHER not lower. She said onetime thing change fees etc. Next month bill was higher again. I got really mad and even accused the lady on the phone of lying to me and she finally conceded both months would have been cheaper under the old plan, converted me back to that plan, and removed the extra charges.

I'm switching to Verizon in August not because I'm unhappy but because my GF and I will combine on Verizon to save money. She doesn't want Sprint so I'm converting to VZ. I think combining on Sprint is cheaper, but she wants an iPhone.

So you and your girlfriend are signing a 2 year contract together. Will there be a traditional ceremony?

 

[AZ Native]

So you and your girlfriend are signing a 2 year contract together. Will there be a traditional ceremony?

 

[Town Drunk]

It took nearly a week for my issue to be sorted out with Verizon, but I finally got my prorated bill.

I canceled my service at the beginning of the month, the day after my two year contract ended. However, they will were still going to charge me the full month’s amount, since I had just started a new billing cycle. So instead of prorating my bill, they told me that they would have to charge me the full amount despite my only using the service for 5 days. Ridiculous.

It took about a week, but I was finally able to get a prorated bill. It's terrible that they try to make people pay for a service that they didn't use by creating these billing dates, despite having a contract end date.

 

[AZ Native]

Verizon has good customer service until you cancel then they become the devil. PERIOD!!!

 

[Dback Jon]

So is anytimeuwnt going to go on strike from this thread?

Verizon workers hit picket lines
http://www.azcentral.com/business/articles/2011/08/09/20110809US-VerizonWorkers-Strike0809.html

 

[Mathew81]

Verizon Wireless, the non-union and much more profitable division of which Verizon owns 55 percent, was not affected by the strike.

Only striking on the landline side of things.

 

[Dr. Jones]

Only striking on the landline side of things.

They are picketing the local wireless stores. Like they really care. Lol

The CWA was horrible at AT&T when I worked there also. Just a horrible group.

 

[Shane]

Never EVER thought I would switch to Sprint. But their package price was just to good to overlook and phone is awesome and at an incredible price too.

Son and I both got the HTC EVO 4G phones out the door for less than 95.00 out of pocket.. Monthly bill with Unlimited Web and data on both phones will be about 130.00 to 135.00 a month with taxes.

Sales manager also waived activation on both lines. Saving 36.00 bucks a line.

VERY PLEASED SO FAR!

After 3 days have not dropped a single call YET.

 

[Bert]

Never EVER thought I would switch to Sprint. But their package price was just to good to overlook and phone is awesome and at an incredible price too.

Son and I both got the HTC EVO 4G phones out the door for less than 95.00 out of pocket.. Monthly bill with Unlimited Web and data on both phones will be about 130.00 to 135.00 a month with taxes.

Sales manager also waived activation on both lines. Saving 36.00 bucks a line.

VERY PLEASED SO FAR!

After 3 days have not dropped a single call YET.

On a side note my AT&T Iphone passed the UofP test. I couldn't even get texts from my seats with my old Sprint phone, had 4G the whole game tonight. (to be fair, it could just be a hotspot issue though because I know others who have sprint who dont have reception problems from their side of the Stadium)


But bro dont you know that Verizon is like, da best, EVAR????

 

[Brian in Mesa]

I'm looking to get the Samsung Galaxy S II at Sprint. It'll be branded as the Samsung Epic Touch 4G. Only available at Sprint, T-Mobile, and AT&T...not Verizon.

 

[Dr. Jones]

The Galaxy class phones are simply the droid charge without 4G/LTE.

VZW's 4G/LTE is at least twice as fast as anything Sprint, T-Mo or AT&T offer. And in most cases it is 75% faster. Not all "4G" service is created equal. And changing the name of 3G to 4G in a marketing office doesn't improve your network.

JD Power just rated us first in cust svc, network, and consisteny of service for the 7th or 8th straight year.

Droid Bionic launches early next month. Just another reason why they are the best evar! lol

Glad you like your phone Shane. VZW will never claim to be the cheapest. Please let me know if you need anything from Big Red in the future.

 

[Dr. Jones]

I'm looking to get the Samsung Galaxy S II at Sprint. It'll be branded as the Samsung Epic Touch 4G. Only available at Sprint, T-Mobile, and AT&T...not Verizon.

There is a reason. Couldn't pass our muster in network testing. Samsung wants us to carry it baaaaad.

Wait till the Bionic launches. The 1gb of "operating" ram is over twice as much as any phone in the US currently. And more than the galaxy phones due for the rest of the year.


What does that mean to you?
Less Force closes.
Less freezing
More space for larger more robust app development
Full web browsing versus mobile site browsing.
Full FREE phone to home PC file sharing.http://www.zumocast.com/

This phone is twice the phone of all these crackerjack evo, or galaxy class phones.

 

[TheHopToad]

VZW's 4G/LTE is at least twice as fast as anything Sprint, T-Mo or AT&T offer. And in most cases it is 75% faster.

Just a little math refresher....

75% faster is not even twice as fast. Twice as fast would be 100% (a full unit). 75% = ¾, so if Sprint, etc were "100 fast" then VZW would be "175 fast". 100% faster would be "200 fast".

 

[Dr. Jones]

Just a little math refresher....

75% faster is not even twice as fast. Twice as fast would be 100% (a full unit). 75% = ¾, so if Sprint, etc were "100 fast" then VZW would be "175 fast". 100% faster would be "200 fast".

Good at sales.... Not math, fractions, algebra, or numbers.

Thank you.

My point was then....... VZW is in most cases 3 times faster than everyone else. The marketing speaks to twice as fast.

 

[Rivercard]

I'm in love with the Motorola Atrix 4G phone. Seems like a great item and the fingerprint scanner is cool. Probably going to get one soon - does anyone have that phone? I think it's only available through AT&T though.

 

[MigratingOsprey]

Shane - how is that sprint holding up for you? Any issues on your travels down here?

I had issues with sprint back when I used to use them with maintaining a signal - but this was a long time ago.

Just not sure if I want to continue funneling money into VZW - contracts up and we are making the smartphone leap .... unlimited data sounds appealing, although I'm fairly confident most times my wife and I would fall under the 2GB for $30/each line at VZW

 

[Bert]

I will say this for Verizon. They make some pretty EPIC commercials. lol all the lightning ones and now the one with the chick killing robots.

 

[AZ Native]

This one is for the Verizon guy. Does Verizon offer an unlimited data plan? I have AT&T and am thinking about switching back to Verizon, but I have an unlimited data plan for 30 bucks. I don't thing AT&T offers it anymore either. So, if I switch I lose out big time. Is this their plan to keep their customers or what?